A week or so ago I contacted Ruger with the intent of buying the rear sight assembly for a Marlin 336. "What is the serial number?" Explaining that it was and older Marlin and the sight was missing, I intended to pay for the assembly. As I see it Ruger bought the Marlin trademark along with the assets of the company. They still should have an obligation to support the products with the Marlin name. I was told a year or so after the acquisition that Ruger had piles of parts that they shipped to Mayodan but don't have the manpower to sort and catalog the parts. Why don't they sell the parts to Numrich and divest themselves of the inventory and need for storage.
Yesterday I contacted RemCo to purchase the little spring for the bolt latch on a Remington 700. I was told to contact a company "Gun Repair" of some such company in Florida for parts. I contacted the company, after three tries of being disconnected once, allowing the phone to ring more than 10 times with no answer, on the third time someone answered. "Right of left", after a wait of 10 minutes the guy came back on the line "we don't have any of those we'll have to order some". I inquired how long will it take to restock? "Two months, I can take your name and number and give you a call back when they come in.
Ruger flunked the product support and RemCo flunked. Folks, if you have a Marlin or Remington product, and a part gets lost or breaks, you S.O.L. if Numrich doesn't have a remanufactured on or a worn out original.
Yesterday I contacted RemCo to purchase the little spring for the bolt latch on a Remington 700. I was told to contact a company "Gun Repair" of some such company in Florida for parts. I contacted the company, after three tries of being disconnected once, allowing the phone to ring more than 10 times with no answer, on the third time someone answered. "Right of left", after a wait of 10 minutes the guy came back on the line "we don't have any of those we'll have to order some". I inquired how long will it take to restock? "Two months, I can take your name and number and give you a call back when they come in.
Ruger flunked the product support and RemCo flunked. Folks, if you have a Marlin or Remington product, and a part gets lost or breaks, you S.O.L. if Numrich doesn't have a remanufactured on or a worn out original.